Welcome to the QUASR+ User Guide
This documentation is your central hub for learning how to use QUASR+, the AI-powered incident and near-miss reporting system designed for healthcare organisations of every size.
Whether you’re a frontline reporter, facility manager, QM specialist, or administrator, you’ll find clear, step-by-step guides to help you work efficiently and confidently.
What You Can Expect
The QUASR+ User Guide is designed to help you:
- Understand how the product works, module by module
- Follow clear visual steps with screenshots and short demo videos
- Learn best practices for accurate reporting and audit-ready documentation
- Gain confidence using advanced features, including AI-assisted workflows
- Troubleshoot common issues with quick resolutions
- Explore role-based guidance tailored to your responsibilities
Our documentation is continuously updated alongside new QUASR+ releases to ensure accuracy and consistency across all features.
Start Here
Get familiar with your account
Understand sign-in options, SSO, permission levels, and how to navigate the QUASR+ interface.
Learn how to report an incident
Use structured forms or AI-powered reporting to capture details accurately and efficiently.
Review workflows and approvals
Learn how incidents move through Incident Details, L1, L2, QM Review, Investigation, and Sign-Off stages.
Explore dashboards and analytics
Monitor trends, view performance indicators, and use insights for quality improvement.
Manage administration settings (Admin only)
For Account Admins and Facility Admins: set up organisation structure, workflows, forms, and user access.
Popular Quick Links
Documentation Structure
| Section | Description |
|---|---|
| Getting Started | Account access, navigation, onboarding basics |
| Incidents Module | Reporting, reviewing, investigations, sign-off |
| Action Items | Assigning, tracking, and closing corrective actions |
| RCA (Root Cause Analysis) | Fishbone, 5 Whys, and AI-generated diagrams |
| Reports & Dashboards | Analytics, insights, performance indicators |
| Admin Module | Settings, forms, users, workflows, organisation structure |
| AI Features | Conversational reporting, semantic search, AI summaries |
| Troubleshooting | Common issues and resolutions |
| Release Notes | Latest updates and enhancements |
Designed for All Roles
QUASR+ is designed for a wide spectrum of healthcare professionals:
User Roles
| Role | Access Level | Key Capabilities |
|---|---|---|
| Facility Staff | Facility Level | Report incidents, complete basic tasks. |
| Facility QM | Facility Level | Perform QM reviews on incidents, assign action items, facility-wide dashboards & reports. |
| Facility Manager | Facility Level | Monitor incidents within the facility, facility-wide analytics. |
| Facility Administrator | Facility Level | Facility & Facility User management, system configuration. |
| Organisation Unit Manager | Organisation Unit Level | Orgnaisation unit-wide dashboard & reports. |
| Account QM | Account Level | Monitor QM reviews on incidents across the account, identify patterns, account-wde dashboards & reports. |
| Account Manager | Account Level | Monitor incidents within the account, account-wide analytics. |
| Account Administrator | Account Level | Complete Account management, account-wide User management, system configuration, master settings, subscription management. |
Transient Roles
| Role | Access Level | Key Capabilities |
|---|---|---|
| Supervisor | Facility Level | Perform L1 review in incident workflow (if reportees assigned). |
| Department Head | Facility Level | Perform L2 review in incident workflow. |
| Investigator | Facility Level | Perform investigation, access RCA tools (assigned by QM). |
| Sign-off Member | Facility Level | Sign-off incidents in incident workflow. |
| Incident Flag Group Member | Facility Level | Notified when incident flags are applied to incidents. |
Search First, Then Explore
Use the powerful search bar at the top of this documentation to quickly find any topic, feature, or help article.
If you’re unsure where to begin, the Getting Started section is a great place.
Need Help?
Continuous Improvement
As QUASR+ evolves, this guide evolves with it. New features, AI capabilities, workflows, and best practices are added frequently.
We encourage you to check back often and explore what’s new.
Have feedback on this documentation? We’d love to hear it — accurate documentation is key to safety, compliance, and efficient reporting.
Ready to Begin?
Start your journey with Getting Started → Log In & Log Out, or choose any topic from the User Guide (top menu).